Extended Support: Services Selection Guide

Lantronix SupportLinx™ is a combination of valuable services that extend the warranty periods, improve your technical support and provide better protection for your important network equipment and data center assets.

Please select a product from the list below to see a list of applicable Service options:

Lantronix service options include the following:

Extended Warranty

• Extends warranty service and support coverage
• 11 x 5 toll-free technical support for US (domestic) and Canada
• 24 x 7 on-line knowledgebase

Advanced Replacement

• In the unlikely event of product failure, provides replacement equipment with minimal down-time
• Replacements shipped overnight where available

24 x 7 Technical Support

• Get special 24 x 7, toll-free technical support coverage from Lantronix’s expert technical support team.

Instructions:

The above configuration utility makes it easy!

1. Select a model number and click Show Options
2. On the next page, select the Lantronix SupportLinx program option you’d like
   and click Continue
3. For reference, a summary of your selected options will be shown in a printable format.
4. Contact any authorized Lantronix reseller or distributor in the U.S. or Canada to place your order using the Service Part Number(s) provided. For assistance please contact our Customer Service department at 800-422-7055.
5. Upon placing your order, you will receive an email explaining how to register your model number(s), serial number(s) and other key information needed to activate your account.
6. When we receive your registration, Lantronix will send a confirmation and instructions on how to obtain services.

Qualifying Products:

	Extended Warranty	Advance Replacement	24x7 Support
SCS820/1620
SCS1600/3200
SCS3205
SCS4805
SLC08/16/32/48
SLK1/8/16
SLPH08
SLPV16
ETS