Warranty Policy
Effective February 1, 2003. For external products.
Standard Policy
Lantronix's commitment to our customers is to provide the highest quality in products and services. If you suspect your product is not functioning properly, please call one of our Technical Support Engineers (TSE's) to help determine if your product is defective. Once determined defective you will receive an RMA authorization number for repair or replacement. Technical Support can be contacted via web, email, or phone. See contact information below.
Lantronix will replace or repair defective products at Lantronix option after warranty verification of the returned product.
DOA - Any product found to be defective within 30 days of shipment shall be deemed Dead on Arrival (DOA). DOA products will be advance replaced and shipped via overnight express (where available) at no cost to the customer.
Products must be registered for Technical Support and warranty replacements.
Warranties are non-transferable.
For more information:
Standard warranty replacements
Customers will provide the serial number of the product to the Lantronix TSE. If the customer and the TSE determine the product is defective and within warranty, an RMA will be authorized. Customers will return the defective product to Lantronix.
Upon receipt of defective products, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of the Lantronix product. Defective products will be repaired or replaced and shipped via UPS Ground within 30 days or best effort.
Customers will not be charged for warranty repairs. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees may apply.
Advance Replacements (Domestic only)
Customers have the option to receive advance replacements for defective products.
Advance replacement options are available and provide many benefits to customers. Products covered under this protection will be advance replaced, overnight (where available) at no additional cost to the customer. This provides customers with minimal downtime. Replacement processing will be quick and easy and require no other authorization than the serial number of covered products.
- For Advanced Replacement options, click here.
- Contact your sales representative for more information.
Advance replacements can also be shipped when secured with a valid credit card. Full credit will be refunded upon receipt and warranty verification of returned product. (Note: Testing, repair, and/or shipping charges may apply to products that do not meet warranty verification requirements).
Defective product must be returned within 30 days.
